Customer service

You can submit a repair request using the electronic form. A tracking link will be sent to your email address to monitor its progress.

Non-urgent faults include things like broken door handles, bidet showers not working or heating adjustments.

Any fault with the building itself (e.g. equipment and devices, doors, laundromat machines) should also be reported directly to the maintenance company.

Situations that pose a danger to the resident or if the delay in repairing them causes significant additional inconvenience, such as extended water damage, are always urgent repairs. 

In such a case, call the maintenance company immediately.

Door-opening requests can also be made to the maintenance company. This is subject to a fee, which may be different for each company. 

Property management customer service is responsible for administrative matters, such as apartment contracts, fees and alterations.

We recommend that you primarily use the electronic contact form.

Property management customer service telephone  
010 228 9000

Phone service hours
Mon–Fri 9am – 3pm

Call charge: The price for calling customer service is the regular call price of your local phone or mobile phone operator. If you have a mobile phone subscription with pre-set talking time, check with your operator if numbers starting in 010 are included in the package. Queueing is subject to charges.

Contact the account service by email regarding fees and payments
reskontra.haso@rettamanagement.fi

Account service telephone 
010 228 4748

Account service telephone hours: Mon–Fri 9am – 3pm.
(Calls to this phone number are subject to Retta’s service charge. Find the call charges on Retta’s website here.)

Key management for Haso apartments is carried out by IHL Turva Oy.

• Visiting address: Mekaanikonkatu 19 B, 00880 Helsinki
  400 metre walk from Siilitie Metro station. Door B, 1st floor.
• Open Mon–Fri 8am – 4pm
• Tel. +358 9 341 7170
• Customer service myynti@ihlturva.fi

If you want to talk about property management face-to-face, please reserve an appointment through myynti.haso@rettamanagement.fi

Business hours
Mon–Tue 8am – 12pm
Wed 12pm – 4pm
Thu– Fri 8am – 12pm

Mailing and street address: Helsingin Asumisoikeus Oy / Retta Services, Valimotie 9–11, 00380 Helsinki

The Haso sales service can receive confidential messages and attachments with secure e-mail.

To make it easier to process your messages, enter the address of your apartment and your name in the subject field. For instance, Puistokatu 2 A 7 / Resident A.

For instance, you can use secure mail to send the following documents regarding the acceptance of a right-of-occupancy apartment to the property management agency:

• Asset declaration
• Completed tax declaration

Please note that you must confirm the sending of the security mail from your own email. Without confirmation, the security mail will not be delivered.